| Nr |
Title
|
Description | |
|---|---|---|---|
1
|
|
Nokia All Policies | All Policies of Nokia |
|
2
|
|
Technical Support Processes | All process related documentation |
|
3
|
|
Business Continuity Plan | BCP FN TSO |
|
4
|
|
BCP EMEA TSO | Business Continuity Plan |
|
5
|
|
T2R Proceedure - Remote Technical Support | Business Process for RTS |
|
6
|
|
NCCD and 1-5-10-15 Rule for AR updates | Cares AR update frequency and NCCD relation |
|
7
|
|
Nokia CES Program | Customer Experience Survey Program |
|
8
|
|
ALU Customer Satisfaction | Customer Satisfaction Portal |
|
9
|
|
Nokia Quality MoO Manual | Direct Link to the Nokia Quality Manual MoO (Mode of Operation) |
|
10
|
|
EMEA Customer Support Sharepoint | Documents for EMEA TSO |
|
11
|
|
End of Life Cycle Standard | EOL Cycle Standard document |
|
12
|
|
Fixed Networks Global Quality Portal | Fixed Access QMS |
|
13
|
|
Fixed Access Quality Manual | Fixed Access Quality Manual |
|
14
|
|
FN BG organization | Fixed Networks Business Group Org Charts |
|
15
|
|
Global Welcome Center | Global Welcome Center Resources |
|
16
|
|
HR - Job Cartography | HR portal for Job descriptions, etc. |
|
17
|
|
KPIs & REPORTS | KPIs home and all kind of Reports |
|
18
|
|
ESD and Calibration Process Documents | Lab ESD certification |
|
19
|
|
ALU QMS - External Audits Portal | Lot of useful info for External Audit preparation |
|
20
|
|
TSS&O Fixed Networks Newsletter | Newsletter for Fixed Networks Services BU |
|
21
|
|
Nokia Quality Policy | Nokia Quality Policy PDF direct link |
|
22
|
|
National Security Agreement | NSA related material |
|
23
|
|
Organization Charts | Org charts for Nokia organizations |
|
24
|
|
Nokia People Focus | People Focus Process Description and Resources |
|
25
|
|
Cockpit - Performance | Performance KPIs |
|
26
|
|
Nokia Quality Management System | QMS Web Portal |
|
27
|
|
Case Types and Priorities | Severity and Priority mappings and types, critical major minor considerations |
|
28
|
|
SITS Dispatch System | SITS flow dashboard |
|
29
|
|
Trouble to Resolve Process Documents | Trouble to Resolve FN Process Documents |
|
30
|
|
EBCS CSAT | Weekly EBCS (Event Based Customer Satisfaction) Data |
cecis