| Nr |
Title
|
Description | |
|---|---|---|---|
1
|
|
NEW Case Handling Training Site | |
|
2
|
|
Salesforce Case Handling Blog | A Blog where announcements are made and general information is shared from project team of SF |
|
3
|
|
Case Handling - Training Curriculum | All training material available for SF. Select your role as engineer to see relevant ones. |
|
4
|
|
Training User List | Excel with all the usernames and passwords that are OK to login to the training server and QCRM. |
|
5
|
|
Salesforce FN Portal | FN specific portal for SF |
|
6
|
|
CH Handbook | Full Handbook for Case Handling for all BGs. Specific FN section is part of the handbook! |
|
7
|
|
Support Ticket Management for Internal and Key users | Help document how basic ticket management must be done |
|
8
|
|
FN Process Corner | How we have to work |
|
9
|
|
SalesForce Migration - Apollo Project - Deployment | Information about the Waves, migration status, material related to move from Cares to Salesforce |
|
10
|
|
Case Handling Key User List | Key Users who can be addressed for specific tool related questions per region |
|
11
|
|
Case Handling - More Info | More information to read about Case Handling in Salesforce |
|
12
|
|
Training Quiz for Engineers | SF Case handling: Training Quiz for Engineers | PSBBAVP-Q-2002 |
|
13
|
|
Training Quiz for Expert | SF Case handling: Training Quiz for Expert | PSBBAVQ-Q-2002 |
|
14
|
|
FN Case Handling Training | Training Decks specifically for FN |
|
15
|
|
Reporting for Team Managers | Training Recording |
|
16
|
|
FN Case Handling Use Cases | Use Cases for each type of activity within SF |
|
17
|
|
VCC training | Virtual Call Center training material |
cecis